MY ACCOUNT

I am not receiving monthly emails, where can I sign up?
Please sign up to our monthly newsletters here for special promotions, exclusive content and event information. If you’re still having trouble please email us hello@mirrorwater.earth

How can I create an account?
You can create an account when you order for the first time.

How to reset my password?
If you have lost or forgotten your password, please click “Lost your password?” when you try logging in and entering your email. If you do not receive an email with instructions please email us.

Do I have to create an account when placing an order?
Creating an account is not mandatory to make an order. If you wish to receive our newsletter, however, you will need to create an account.

How can I change the currency?
Please click the currency sign on the top left corner of our website to choose your currency between EUR Euros, GDP British pounds, or USD American dollars.

What can I do if I can’t place an order on the website?
If you are having any issues with placing orders online, please contact us via email so that we can assist you


PRODUCT INFORMATION

Is MIRROR WATER packaging recyclable?
Yes! At MIRROR WATER each element of our packaging is recyclable, but we also recommend repurposing our containers. Our glass jars are ideal for small household items and bathroom essentials, as well as being the perfect vessel to house your favourite tea bags and snacks. Even a homemade curd, such as this recipe.

Are MIRROR WATER products organic?
No, MIRROR WATER products are not organic. Instead of prioritising this term in our formulations, we have instead focused on the efficacy of our products. While we are not organic, we source our ingredients ethically and our formulations are naturally derived.

Are MIRROR WATER products natural?
Yes! MIRROR WATER products are naturally derived. More information on this can be found under each specific product on our shop page.

Are MIRROR WATER products vegan?
Yes, MIRROR WATER products are 100% vegan. Our formulations do not contain any animal origin ingredients and are not tested on animals.

What is MIRROR WATER’s policy on animal testing?
MIRROR WATER does not test on animals at any point in the product development or manufacturing process.

Are MIRROR WATER products palm oil free?
MIRROR WATER products are palm oil free. We do not directly purchase or use palm oil in our formulas and try our best to avoid it. However, some ingredients may contain small amounts of derivatives of it. In this case, the palm oil derivatives are RSPO certified through the Mass Balance and Segregated Supply Chain Models (MB/SG).

Do MIRROR WATER products contain parabens?
No, MIRROR WATER products do not contain any parabens. All of our ingredients have been carefully selected with customer experience in mind.

Can MIRROR WATER products be used on children?
Our products have not been tested on infants or children.

What is the shelf life of a MIRROR WATER product?
Our products have a PAO (Period After Opening) symbol on their labels, which is representative of the number of months the product is okay to use once it is opened. Unopened, the shelf life is 24/36 months (need to check). To ensure this self-life, and to keep products fresh, we recommend storing in a cool, dry place, away from direct sunlight.

Are MIRROR WATER products suitable for pregnancy/breastfeeding?
MIRROR WATER products do not contain ingredients that are associated with risk during pregnancy. However, our products do contain essential oils which some may choose to avoid during pregnancy or when breastfeeding. We recommend contacting your dermatologist or obstetrician should you have any concerns.

Are MIRROR WATER products suitable for sensitive skin?
Our products have not been developed for any specific skin type or condition and we would recommend checking the ingredient list here and contacting your dermatologist.

Where are MIRROR WATER products manufactured?
All of our products are manufactured in the UK.

How are MIRROR WATER products fragranced?
MIRROR WATER does not use synthetic fragrances. Our products are naturally fragranced using essential oils such as vetiver, bergamot, cedarwood and pine. Vetiver is central to our formulation due to its grounding properties, making it ideal for self care rituals and conscious internal connection.

What if I have a reaction to a MIRROR WATER product?
In the unlikely event that an adverse reaction occurs while using a MIRROR WATER product, please discontinue use and consult your medical practitioner.